iFax: Send & Receive Fax App App Reviews

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Works

I have had to use this twice in the past 5 years but when I needed it to work it worked and got the the job done.

Very convenient

It is so convenient to send documents from my Mac when I don’t have access to a fax machine! I have had no problems at all.

Exactly what I needed

I just needed to send a fax quickly & this was perfect. Very easy to use.

Sending faxes is convenient and cheaper than using a store fax svs

You pay for what you use. I use faxes infrequently, but when I need to send a fax its usually really important. And, when I do, I often don’t have access to my print/scan/fax printer. It’s easy to drag any documents from my MAC to the app. Its environmentally friendly - no need to print before faxing, and I like that. Better/cheaper than going to the UPS store or maintaining a ground telephone line just for the occasional fax. Even large faxes go through pretty quickly without a hitch. I have a confirm. More capacity would be nice and a lower rate for the large faxes. But, I can live with these limits. I like the product. Five-Stars.

Fax Sending

I think this is a great app it really does the job of sending faxes out when you cant really send faxes out anymore on your Mac. I just dont get it why you cant have a modem software on the new systems. Anyway the downside that I find is that I cant send multiple faxs of the same page to multiple different fax numbers. This would be the best upgrade they could do, and Id be willing to pay for pay again for it to upgrade the app!! I dont have access to UPS store or a fax machine in around where I live I have to drive an hour and a half to get to a fax machine so this is the best thing that I have and I love it!! It is a simple app but it does the job well definitely FIVE-STARS!!

Fax Fail

Have used this app for 2 years. Always worked great. I am an infrequent faxer, so this app is very convenient when needing to fax. I dont mind paying per fax, especially if it means saving me time. My last fax however was a big fail. I kept getting error message “Fax Failed. Fax sending failed. Reason: Your fax failed to send but you can resend for free!” I verified the recipient fax number (it was a good working fax number) and tried to resend many times. The fax never went through and I got the same error message each time. Given that my fax was time sensitive, I left my house to find a fax machine at a mailbox store. I emailed support via the support email within the desktop app. The iFax people use zendesk to manage support, so my email should not be ignored or overlooked. I received confirmation that my support email was received, but no response. I have requested they credit my account back the credits I used. I don’t think I will use this app again, waste of time and money and no support.

Efficient and Excellent

I noticed a few negative reviews, but this has not been my experience. Ouite the contrary, I’ve used the app for sending important medical information to my physician, and he has received all of the faxes I have sent. For each fax, it has worked flawlessly. I purchased only the option to send a fax. If you cannot fax from home or do not have a line from which to send faxes, you will find this app very, very helpful.

iFax will not send fax but still takes my credits

I’ve used iFax spradically for a year with little problem, however, things have changed. Today, iFax has crashed 3 times requiring me to Force Quit the application each time. Each attempt, although unsuccessful, cost me 20 credits for each failed fax attempt. More importantly, the document I attempted to fax needed to be sent expeditiously, due to the iFax crashes the fax was not sent on time. I can not determine how to contact iFax, but I would like to recover my 60 credits and find out the cause of the failures, that were not due to internet connectivity.

Failed Sending

I also had problems in sending. Always failed. When calling the number, the fax beep came. Apity. I found the app being simple to use and practicle. Not able to send what you prepared makes it worthless.

Painless and reliable

Interface is old skool, but the app works reliably and the wizard for sending documents makes things painless.

Did the job fast and easy

I almost never fax, so when I needed to in a hurry I appreciated that iFax was quick to use and faultlessly easy. I had the fax sent in less time than it would take to walk to my car. Total cost was one dollar. Highly recommend especially for just occasional usage.

Outstanding APP

I’ve used this app on my Iphone, IPad and Macbook Pro. Each version is extremely easy to use. It’s also cheaper than going to the UPS store or staples to fax as well. I’m very satisfied.

Love this App.

SO easy to use and perfect for when you need a fax. Such a pain to send faxes these days. Not with this app. Love it.

This App is a Scam

This app is terrible - and the customer service is even worse. They charged me $2.99 to send a fax which didn’t send. After several emails with their "customer service team” over 3 days, the issue was still not resolved. It was clear they were copying and pasting from a script (in broken English) and not equipped or willing to actually fix the problem. (There’s no phone number to call either.) They told me I should pay again. For a service that didn’t work? I don’t think so. Don’t waste your money, this is a scam.

works as advertised

It’s expensive, but very convenient.

Horrible App

It just rarely actually works. When it fails it never provides information as to why (always unknown). No logging to help you and the support response is, you paid so retry. Apple should pull this from their app store since people pay before the fax is confirmed as sent and it never works.

Piece of S—t

Thank goodness I only purchased the minimum number of credits. I sent the fax, but it said it wasn’t sent due to a “telephony problem.” I pushed resend twice more but still would not connect. It said I could retry to send it for free. Yeah, right. The third time I tried to send it it said I ran out of credits and would have to purchasae more. What a ripoff. I do not recommend this app.

Works for Me

I’m surprised that among the 5 star ratings here there are 1 star ratings claiming the product doesn’t work. This app has been around for years now and has improved over time. Even in the older versions, I have never had an issue with a fax not being sent. The company that makes it is a foreign company, and I have not had much luck with customer support. However, that said, the app has always sent faxes for me over the years and has been getting better and better, allowing most problems to be taken care of from within the app. I have been able to reset the password when needed, access all the information I have needed. But most importantly, I have never once sent a fax that didn’t send. I am likely to think customers that complain of this have had problems with faxing in general. People get faxes that someone throws away or don’t make it to the intended recipient. This would not be a problem with iFax, but merely that faxing things to disorganized people occasionally doesn’t result in the fax being where it was supposed to go. I have had a multiyear fight with the US government over issues pertaining to my military separation. I have sent many, many faxes to many US federal government organizations, congressmen, etc, all using iFax. never once has anyone said “we didn’t get the fax.” This product is reliable and it works. Really, those who say this app doesn’t work are probably just sending things to bad fax numbers or faxing things to pot heads that throw the fax away and forget that they got it. It’s a good, reliable app. The best faxing app on the app store in my opinion.

Deceptive - DO NOT EVEN TRY IT

Warning - Do not use the trail. I tried using the Trail in July. I did not find the app to be user friendly and did not continue to use. I was charged without my knowledge from July to December. You will not be able to contact customer service to demand a refund. You’ve been warned, DO NOT USE THE TRAIL or you will pay for something you won’t use.

GREAT APP!!

easy and convenient i recommend this app to my folks

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